A Message from American Financial / American Car Center
To our valued customers,
On behalf of the entire American Financial / American Car Center team, we are reaching out to assure you that the safety and well-being of our customers and employees remains our highest priority.
We are closely monitoring the coronavirus (COVID-19) situation, including guidance from medical professionals, the Centers for Disease Control (CDC), the World Health Organization (WHO), and other health authorities.
We would like to share a few updates that might help you to feel at ease when doing business with American Financial / American Car Center during these uncertain times.
First, we have put in place guidance for all our team members detailing how to protect against transmission of the virus, including hand-washing protocols and enhanced cleaning of high-touch areas at our dealerships. We will continue monitoring coronavirus (COVID-19) updates and will respond based on the advice of public health authorities.
Second, we want to remind our customers of various methods to interact with us. All customers have access to their accounts on our website, www.amfinancial.com, where they can review and manage their account and make online payments. Customers can call Customer Service at 877-720-4477, where our team would be happy to assist. Customer Service is available by phone Monday - Thursday 7 a.m. – 6 p.m., Friday 7 a.m. – 7 p.m., and Saturday until noon.
Lastly, we understand that transportation is important. Should you find yourself in need of assistance regarding your American Financial account please contact us. It is important to keep the lines of communication open during this time. This allows us to best understand your financial need and service your unique situation.
For additional information about COVID-19, get the latest report from the Centers for Disease Control at cdc.gov or your local health department website.
Thank you for being our customer. We will keep you updated through this fluid situation and look forward to continuing to meet your needs.
Glad to have you with us,
American Financial / American Car Center